Questions? We have the answers!
Happy Clean Atlanta is an independent, locally owned and operated cleaning company. All of our employees are fully bonded and insured. Happy Clean Atlanta carries full liability, workers’ compensation insurance and pays all payroll taxes.
It is very important that you call us if you have questions or concerns about your cleaning services. We take great pride in our cleaning service and will make every reasonable effort to provide your with a highly professional cleaning service.
We try to send the same team to your home each week. However, we cannot guarantee it to illness, vacations, etc. Our main priority is to clean your home consistently, with the quality you demand, and we have systems in place to insure this.
EQUIPMENT AND SUPPLIES
We provide all equipment and supplies needed to clean your home, with the exception of a toilet bowl brush in each of your bathrooms.
Our teams are quality inspected by management on a regular basis. Management may enter your home before, during, or after the team leaves. These inspections insure that our high quality standards are being met.
Our teams clean from 8am to 7pm. Occasionally they may need to stay past 7pm to finish the job. We cannot quote an exact time for your visit due to the nature of our business and changing schedules. If you need an estimated window of time you may call the office.
Your home must be accessible to our teams. Most customers provide a code, or hide a key. Unfortunately, our business does not take and keep keys, however a lock box on your door is an option to avoid our teams being locked out.
We do ask that you provide us with a clutter free environment. If that is not the case, we may not be able to clean your home in the allotted time, or there may be extra charges for additional time.
Insurance and safety issues prohibit our teams from moving heavy objects or standing on furniture. We also prohibit our staff from handling any biohazards, including pet or human fluids, rodent feces, etc. We also are only able to use a 2-step ladder in your home to clean (Happy Clean Atlanta provides this step ladder). That does limit our ability to clean some higher spaces, if extension poles are needed, we may ask for you to provide these items due to sanitary concerns.
If your home has a security alarm, please ensure that is is turned off on the day of your scheduled cleaning. You may provide us with the code and steps necessary to turn off your alarm. We will reset the alarm when we leave. However, we will not be held responsible for alarms set off by mistake.
If you have pets, please secure and pick up after them. For sanitary and safety reasons our teams are not permitted to clean flea infested homes or pick up animal excrement. We will not clean if our team members feel they are in danger due to your dog or other aggressive animals.
There may be times when weather makes it unsafe for us to travel and carry equipment and supplies to your home. Holidays may also necessitate a schedule change. These will be the main reasons that we do not complete a clean on your scheduled day. If your scheduled cleaning day falls on a holiday, please notify the office if you’d like to reschedule your cleaning.
Payment is due on the day of each scheduled cleaning. Please leave your payment on the kitchen counter. If you do not leave payment on the day of visit, your credit card on file will be charged. We do charge a billing fee for any services not paid on the day of services.
Some areas require sales tax on service, If you live in an area where this applies, you will be responsible for the tax amount and it will be included on your invoice.
If no payment is left for the team, we will send you an invoice by email. Please remit payment immediately. IF we do not receive your payment within 3 business days of your cleaning a $10 convenience fee will be added to your cleaning. $10 will be billed for every 3 days that payment isn’t received.
In the even that you cancel a scheduled cleaning with less then 48 hours notice, you will incur a $100 cancellation fee. If you need to reschedule your cleaning and do so within 3 days, no fee is incurred. If you cancel your cleaning on the dame day, the full cleaning amount is incurred.
If the team is unable to enter your home due to customer’s fault (double bolt locks, animals not contained or is turned away at the door) you will be charged the cleaning fee in full.
SUSPENSION OF SERVICE
If any of the above fees have not been paid, your service will be suspended until all fees have been paid in full. If service is suspended and you have not paid in full within 30 days, we will consider you to have terminated service.
We understand that schedules sometimes need to be changed and altered. However, when cleanings are skipped rather than rescheduled, more time is needed to maintain your home. You will be charged an additional $40 for the extra time.
In addition to any amounts owed to Happy Clean Atlanta, you agree to be responsible for all reasonable collection and attorney’s fee we incur to bring your account current.
CANCELING YOUR SERVICES
It is agreed that this is an at will relationship, no contract term is applied. Services may be cancelled at any time. To avoid cancellation changes, at least two full business days’ notice is required.
DAMAGES & BREAKAGE:
Occasionally, small items may break while dusting or cleaning. We will provide a credit for services incidental damages up to $500. Above that, you will need to file a claim with your homeowners’ insurance for damages caused in the routine nature of cleaning. Damages due to negligence or malpractice on our part will be handled by our insurance provider. In addition, we will only use Happy Clean Atlanta approved products, you assume all liability for any damage to your home cased by your products. We will not be responsible for damages caused by improper installation or assembly i.e. how wall decorations are hung, improper installation of equipment or accessories. Not responsible for damages to or from Ceiling Fans, Blinds, Shutters, Screens, Window Dressings or Curtain Rods.